Privacy Policy

Last updated: June 01, 2026

This Privacy Notice for Makai.farm ("we", "us", or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at www.makai.farm
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@makai.farm.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us — primarily your name, contact details, and information you voluntarily share when joining our waitlist or making a deposit.

Do we collect any information from third parties? We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

How do we process your information? We process your information to provide our Services, communicate with you, deliver orders, send updates, prevent fraud, and comply with law. We process your information only when we have a valid legal reason to do so.

When do we share personal information? We share information only in specific situations and with specific third parties (payment processors, hosting providers, analytics tools) as outlined below.

How do we keep your information safe? We have reasonable technical and organizational processes in place to protect your information. However, no electronic transmission can be guaranteed 100% secure.

What are your rights? You have rights to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@makai.farm.

1. What information do we collect?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express interest in our products and Services, participate in activities on the Services, or otherwise contact us. This may include:

• Names
• Phone numbers
• Email addresses
• Postal/delivery addresses
• Contact preferences

Payment Data. We may collect data necessary to process your payment if you make a deposit or purchase. All payment data is handled and stored by Razorpay, our payment processor. You may find their privacy notice at razorpay.com/privacy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In short: Some information — such as your IP address and browser characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit our Services, including IP address, browser type, operating system, language preferences, referring URLs, country, location, and information about how and when you use our Services. This information is primarily used to maintain the security and operation of our Services and for internal analytics.

The information we collect includes log and usage data, device data, and location data (such as your general geographic area based on IP).

2. How do we process your information?

In short: We process your information to provide our Services, communicate with you, prevent fraud, and comply with law.

We process your personal information for the following reasons:

• To deliver our services. Including managing your waitlist registration, processing deposits, and delivering vegetables.
• To respond to your inquiries. When you reach out via email or WhatsApp.
• To send administrative information. Updates about our products, services, or policy changes.
• To send marketing communications. Only with your consent. You can opt out anytime.
• To protect our Services. Including fraud monitoring and prevention.
• To improve our Services. Identifying usage trends and evaluating effectiveness.
• To comply with legal obligations. Including responding to legal requests.

3. When and with whom do we share your personal information?

In short: We share information only in specific situations described below.

We may share your information with the following categories of third-party service providers:

• Payment processors (Razorpay) — to process deposits and refunds
• Website hosting (Vercel) — to host our website
• Form services (Tally) — to collect waitlist registrations
• Analytics services (Google Analytics) — to understand site usage
• Communication tools (WhatsApp, email providers) — to communicate with you
• Cloud storage (Google Workspace) — to store registration data

We have agreements with these providers designed to safeguard your personal information.

We may also share your information in the following situations:

• Business transfers. In connection with any merger, sale, financing, or acquisition.
• Legal obligations. When required by law or to protect our rights.

4. Our stance on third-party websites

In short: We are not responsible for the safety of information you share with third-party websites we link to.

The Services may link to third-party websites or contain advertisements not affiliated with us. We do not guarantee any such third parties, and we are not liable for any loss or damage caused by them. Any data collected by third parties is not covered by this Privacy Notice. You should review their policies directly.

5. Do we use cookies and tracking technologies?

In short: We may use cookies and similar technologies to collect and store information.

We use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some tracking helps maintain security; others help us understand site usage and improve the experience.

We use Google Analytics to track and analyze use of our Services. To opt out, visit tools.google.com/dlpage/gaoptout.

Most web browsers accept cookies by default. You can set your browser to remove or reject cookies, which may affect some features of our Services.

6. How long do we keep your information?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary, unless a longer retention period is required by law (such as tax or accounting requirements). When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.

7. How do we keep your information safe?

In short: We aim to protect your personal information through reasonable technical and organizational security measures.

We have implemented appropriate technical and organizational security measures designed to protect your personal information. However, no electronic transmission or storage technology can be guaranteed 100% secure. Although we will do our best, transmission of personal information to and from our Services is at your own risk.

8. Do we collect information from minors?

In short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to such minor's use. If we learn that personal information from users under 18 has been collected, we will promptly delete such data. If you become aware of any data we may have collected from a minor, please contact us at privacy@makai.farm.

9. What are your privacy rights?

In short: You may review, change, or delete your information at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us at privacy@makai.farm.

Opting out of marketing: You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies: Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, which may affect certain features of our Services.

If you have questions or comments about your privacy rights, you may email us at privacy@makai.farm.

10. Do we make updates to this notice?

In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top. If we make material changes, we may notify you by prominently posting a notice or directly sending you a notification. We encourage you to review this Privacy Notice frequently.

11. How can you contact us about this notice?

If you have questions or comments about this notice, you may contact us at:

Email: privacy@makai.farm
Website: www.makai.farm

To request to review, update, or delete your personal information, please email us at the address above.